Privacy Policy

This privacy policy explains how Crave Hairdressing (“we”, “our”, “us”) collects, uses, stores, and protects your personal data when you use our website: www.cravehairdressing.co.uk.

We are committed to safeguarding your privacy and complying with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable laws in the United Kingdom and Wales.

1. Who We Are

Crave Hairdressing
Westbourne Road
Whitchurch, Cardiff
CF14 2BT

Email: [email protected]
Phone: 02922 806246

We are a UK-based hairdressing salon offering a range of professional hair services and treatments.

2. What Data We Collect

We may collect and process the following personal data:-

  • Identity Data – Name, gender, title

  • Contact Data – Email address, phone number, postcode

  • Booking Information – Appointment details, service history

  • Technical Data – IP address, browser type, operating system, and device type

  • Usage Data – Pages visited, session duration, interactions

  • Marketing & Communications – Your preferences for receiving marketing and updates

We do not collect any special category data (e.g. health, ethnicity) unless you provide it voluntarily.

3. How We Collect Your Data

We collect data in the following ways:-

  • When you fill out the contact or booking form on our website

  • When you contact us via email or phone

  • When you use our website (via cookies and analytics tools)

  • When you sign up for our newsletters or marketing communications

4. How We Use Your Data

We use your personal data to:-

  • Confirm and manage bookings and appointments

  • Respond to your enquiries and feedback

  • Improve the performance and usability of our website

  • Send marketing communications (only with your consent)

  • Comply with legal or regulatory obligations

5. Legal Bases for Processing

We rely on the following lawful bases under the UK GDPR:-

  • Consent – For marketing communications or optional cookies

  • Contract – To fulfil your bookings or service requests

  • Legitimate Interest – To improve user experience and manage business operations

  • Legal Obligation – For record-keeping and compliance with authorities

6. Cookies

We use cookies to enhance your browsing experience. You can accept or reject cookies when visiting our website. For more information, please see our Cookie Policy.

7. How We Store Your Data

Your personal data is stored securely. We use appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction. We retain your data only as long as necessary to fulfil the purposes for which we collected it, including for legal, accounting, or reporting requirements.

8. Sharing Your Data

We do not sell or trade your personal data. We may share your data with trusted service providers who assist in operating our website or booking system, strictly under confidentiality agreements.

9. Your Data Protection Rights

Under UK data protection laws, you have the right to:-

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request erasure of your personal data (in certain circumstances)

  • Object to or restrict processing of your data

  • Withdraw consent at any time (where applicable)

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

10. Contact Us

If you have any questions or concerns about this privacy policy or your personal data, please contact:-

Crave Hairdressing
Westbourne Road, Whitchurch, Cardiff, CF14 2BT
Email: [email protected]
Phone: 02922 806246

11. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. The most current version will always be available on this page.