Introduction

Welcome to Crave Hairdressing’s Privacy Policy. We are committed to safeguarding the privacy of our clients and website visitors. This policy explains how we collect, use, disclose, and protect your personal data in compliance with UK and EU data protection laws.

Who We Are

Crave Hairdressing (“we”, “our”, “us”) is a professional hairdressing service provider located at:-

Westbourne Road
Whitchurch, Cardiff
CF14 2BT

For the purposes of data protection laws, we are the data controller of your personal data.

What Information We Collect

Personal Data We Collect

  • Contact Information: Name, email address, phone number, postal address.
  • Appointment Information: Details of appointments booked and services provided.
  • Payment Information: Credit/debit card details and transaction information.
  • Feedback and Reviews: Any feedback or reviews you provide us.
  • Marketing Preferences: Your preferences for receiving marketing communications.

How We Collect Personal Data

  • Direct Interactions: When you book an appointment, contact us via email or phone, or visit our salon.
  • Website Interaction: Through cookies and similar technologies when you visit our website.
  • Third Parties: Information from third-party booking systems or social media platforms if you interact with us through these channels.

How We Use Your Personal Data

We use your personal data to:

  • Provide and manage our services.
  • Process your payments.
  • Communicate with you about your appointments.
  • Send you marketing communications if you have opted-in to receive them.
  • Improve our services and website.
  • Comply with legal obligations.

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: To provide you with our services.
  • Legal Obligations: To comply with applicable laws and regulations.
  • Legitimate Interests: For our legitimate business interests, such as improving our services and conducting marketing activities.
  • Consent: Where you have given explicit consent for specific purposes.

Sharing Your Personal Data

We do not sell your personal data. We may share your personal data with:

  • Service Providers: Third parties that provide services on our behalf, such as payment processors and booking systems.
  • Legal Authorities: When required by law or to protect our legal rights.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business.

Data Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Once the retention period expires, we will securely delete or anonymize your data.

Your Rights

Under data protection laws, you have the following rights:

  • Access: To request a copy of your personal data.
  • Rectification: To request correction of inaccurate or incomplete data.
  • Erasure: To request deletion of your personal data.
  • Restriction: To request restriction of processing.
  • Data Portability: To request transfer of your data to another service provider.
  • Objection: To object to processing based on legitimate interests or direct marketing.

To exercise your rights, please contact us.

Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website. We encourage you to review this policy periodically.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us.

Thank you for trusting Crave Hairdressing with your personal data. We are committed to protecting your privacy and ensuring a safe and enjoyable experience at our salon.